Privacy Policy

PRIVACY POLICY 

Thank You for supporting i-SPiN Pte Ltd. Your privacy is important to us, so we are committed to protecting your privacy, which also includes all of the other third parties who provide personal data to us. The following Privacy Policy outlines the information we collect about you, how we will be using the information and the choices you have to review or restrict this. By choosing to use any of our services, you confirm that you have agreed to our terms & conditions, read and understood this Privacy Policy.

Information of Our Privacy Policy

Our Privacy Policy explains how we gather information about you and how we may store, maintain and use that information. 

Who are we?

When we refer to ‘we’ ‘our’ or ‘us’ that means i-SPiN Pte Ltd and any wholly owned company. Our headquarters are in Singapore. 

Personal Data Collected

When we say “personal information” or “personal data” we mean identifiable information about you like your name, e-mail, address, telephone number, payment information, support queries, community comments and so on. If you can’t be identified then this Privacy Policy doesn’t apply. 

When is your personal data collected? 

i-SPiN Private Limited will collect your personal data when you visit our website or use any of our services. Below are some of the information you provide us directly with: 

• Submitting your inquiry online 
• Any transaction payment required such as PayNow payment when you finalise your order.  
• Subscription to our email list. 
• Any communication mode with our team members. 
• Direct contact with us via email, phone calls, mailing or any other means. 
• Any form of interaction with all our marketing campaign 
• Completion of any forms in relation to the recruitment and selection process, for the purpose of assessment. 

What are the Information Collected and Reason 

Please see the table below for more about what we collect and why:

Information we collect:

1. Your Name and Contact Details 

(Such as your residential address or business address, contact number, email address and etc) 

In order to provide you with the products or services you required, we will need to provide your personal data to the third parties engaged by i-SPiN Private Limited to assist us in providing the products or services you required, such as our delivery service provider, sending you information of our products / services. 

2. Your Payment Information 

To create orders, do transaction records in our system, agreements for the sales of our products / services, accounts, tax invoices, receipts and any refunds required. 

3. Candidate for Employment (If Applicable) 

To assist us in the employment process we may collect other information during our recruitment process. This may includes providing information relating to your previous employment history, working eligibility rights, suitability for the position that you are applying for, your referee details and any other information to access our suitability for a position at i-SPiN Private Limited.  

4. Any Form of Contact History between i-SPiN Private Limited and You 

To assist to answer you with your questions, provide you with any information or advice, responding to complaint made and all other related issues. 

5. Your Service Preference

(List of products / services you have purchased from I-SPiN Private Limited)

This will includes your purchase history, types of items, choice of colours, or any other attributes of products or services we have provided you or may provide you in the future. This is to provide you with relevant consumer information and we will be able to notify you of products ad special offers that may be of interest to you. 

6. Marketing Preferences 

This includes the type of marketing materials you would like to receive and the method of delivery either via Whats App, email, SMS, direct mailing, social advertising, or any others). It also involves our communication with you regarding our products, services, special offers and events which might interest you. 

7. Responses to Surveys, Competitions and Promotions 

To be eligible to participate and have the opportunity to win an on-going campaign run by i-SPiN Private Limited, we will need to collect certain information depending on the types of marketing. 

8. Information Provided via Forms / i-SPiN Team Members 

If you got in touch with any of our members or via form regarding our products and services. This is to ensure that i-SPiN carry out the planning, administration, marketing, fraud, procurement, product and service development, quality control or any other research to improve i-SPiN to provide better products and services to you. 

i-SPiN will also collect information automatically. For example, when you visit our website like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. 

All these information will help us to have a better understanding of how you are using our website and services so that we can continue to improve and provide you with the best experience possible. Some of these information is collected using cookies and other similar tracking technologies. 

How do we use your data? 

Our main primary purpose for the use of your data is to provide you with our services, operate on our website and manage our relationship with you. We also use your personal data for other purpose which may include the following below: 

Communication Purposes 

• Asking you for feedback

• Marketing communications 

• Providing you information / advice which you have requested from us or we are required to update you. 

• Operational communications such as making changes to our services or website. 

In order to enhance our services and website, protect and prevent you from any fraudulent activities, market to you the various new products / services. Additionally, we may use your personal data to display targeted online advertising to you either through our own website or it could be through third party website and their platforms. We may also use the personal data we collected to produce aggregated and analytics report which we may share publicly or with third parties. 

What happens if we are unable to collect your personal data?  

• We may not be able to suit the marketing campaign according to you preferences. 

• Your interaction with i-SPiN Private Limited will be delayed and may not be as efficient as what you expected. 

• We may not be able to provide the products / services to you. 

• We may not be able to communicate with you with regards to our order or any other related services that you purchased or intended to purchase in the future. 

Cookies

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit online. We do not use cookies to store personal data, or to disclose information to third parties. We use temporary (session cookies) to check whether you are logged in or if you put an item in your shopping bag. We use customer preference cookies to make sure your shopping experience is as seamless as possible by remembering your preferences like your location.We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics.

The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months. We also use third-party cookies for re-marketing through our website or other social media channels. Any advertisements served by Google, Inc., and affiliated companies may be controlled using cookies. These cookies allow Google to display ads based on your visits to this site and other sites that use Google advertising services. Any tracking done by Google through cookies and other mechanisms is subject to Google's own privacy policies. Information about how you can opt out of Google's use of cookies can be found by visiting Google's Ads Settings.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit in the future. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

How i-SPiN Private Limited Keep Your Personal Data

We will keep your personal data either in electronics or hard copy form. If you provide us your information electronically, we will retain this information in our computer systems and databases. This will includes computer software programs, internet servers and hosted internet solutions provided by third parties. If you provide us your information in hard copy (paper), this information will be destroyed once it has been transferred to our electronic files.  

We will only keep your information for as long as you have your account, the amount of time we need to provide you with the service you have requested, or the amount of time that is needed to provide you with support related issues. We might also retain information for a longer period of time if it is needed to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse and enforce our terms and conditions.

If you wish to unsubscribe from receiving emails from i-SPiN Private Limited, please unsubscribe using the link provided at the bottom of an email sent to you and follow by the prompts. This will unsubscribe you from receiving emails in our systems, however it will not remove the details you have provided i-SPiN in our system. If you would like to have all of your details removed from our systems, please contact eileen.yap@i-spin.com and request for your details to be deleted from our systems (unless we need to retain it for the purposes set out in this Privacy Policy).

How i-SPiN Private Limited Keep Your Data Safe

We understand the importance of your personal data and have a Data Security Policies in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. Our Data Security Policies are available upon request.

How i-SPiN Private Limited Share Your Data

We do not sell any of your personal data, this includes your name, contact number, address and email address. However, your personal data may be disclosed to any of the following:

• Our business management, including accountant, lawyers or any other professional service provided engaged with i-SPiN, to the extend reasonably required. 

• Our employees, service provider or any contractors which will reasonably necessary to fulfill our obligations to you. This may include internet service provided, our couriers, payment gateway, data entry service provider, mailing, IT system administrator and all others required. 

• Our supplier, our third parties whom we have commercial relationship, for business, marketing, online marketing, re-marketing, professional service provider and all other related purposes.   

• If required by law, to any person authorised by law. This may include the police service, government department or any regulators within Singapore which are in connection with law enforcement activities. 

Where applicable information is shared with a third party, these third parties are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.

International Data Transfers

When we share data, it may be transferred to, and processed in, countries other than the country you live in. These countries may have laws different to what you’re used to. Some of our associated companies with whom we share personal data may also be located overseas. These associated companies will often be subject to privacy and confidentiality obligations dictated by laws in their own jurisdictions.

Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

Direct Marketing Communications

We may send you direct marketing communications and information about products and services offered by us via email, SMS, Social Media, or via mailing options.

If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.

We do not provide your personal data to any other organisations for the purposes of direct marketing. You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication or by contacting us at eileen.yap@i-spin.com.

You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received. Please note that this might take a few days for all of our systems to be updated. If you do choose to stop receiving marketing messages we will still contact you in relation to service communications such as online purchase order updates.

How You Can Access Your Personal Data

You may access your personal data by sending i-SPiN Private Limited a request. 

Email: eileen.yap@i-spin.com
Phone: +65 6910 9736
Mailing Address: 20 Sin Ming Lane #03-53 Singapore 573968 

Correction of Your Personal Data

If you would like us to update or amend your personal data, please contact us and we will make the requested amendments. We may ask you to verify your identity through full name and email address to ensure that personal data we kept is not improperly accessed.

Retention of Your Data 

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to continue to provide marketing and information to you as an ongoing customer or to comply with applicable legal, tax or accounting requirements). If we do not need your information anymore, we will make sure it’s deleted. 

Your Rights

You have the right to be informed about how your personal data is being used and the right to access the personal data that we hold about you. You also have the right to request the correction of inaccurate information we hold about you and the right to request that we delete any data related to you or to stop processing or collecting your data. 

You also have the right to stop any direct marketing messages we might send and to request the transfer of your data to yourself or another provider. You have the right to complain to your data protection regulator.

Privacy Complaints

If you believe that we have breached your privacy rights in any way or you would like to discuss any issues about our privacy policy please contact our Privacy Officer (Contact Details Below).

All such enquiries or complaints will be taken seriously and handled with impartiality and discretion. If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done.

You will also receive an acknowledgment from us within 7 days confirming receipt of your complaint. Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws.

If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why our Privacy Officer is unable to address your complaint. If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution.

During our investigation we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint. We will endeavour to respond to you, using your preferred contact method if you have indicated one, at all times promptly and to offer a practical solution which is consistent with our legal obligations.

Contact Us

If you would like to contact us in relation to this Privacy Policy, data protection or your personal data please contact us at: 

Email: eileen.yap@i-spin.com 
Mailing Address: 20 Sin Ming Lane #03-53 Singapore 573968

This privacy policy is currently at the date below. We may update our Privacy Policy from time to time. Please contact us using the contact information above if you would like an updated version of our Privacy Policy.

Last update of this policy: 06/04/2021

If you have any questions, please call us (+65) 6910 9736 or email us at eileen.yap@i-spin.com